Delivery & Returns

Deliveries

Due to the current COVID-19 situation, we are currently operating at reduced hours. 
We are now shipping from Monday - Thursday so all orders after 3pm Thursday will be shipped the following week. 
We have now extended our RETURNS period from 14 days to 45 days, as it may take longer for you to return your goods back to us. 
We apologise for any inconvenience and we hope to back to normal as soon as possible. 
Please email service-eu@straye.com for more information. 

All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.

Standard Shipping

k115 standard rate delivery with 5-10 day delivery.

Free delivery on orders over kr805.

Our standard working days are Monday - Thursday.

We currently do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of dates, please visit www.gov.uk/bank-holidays.

If you have any other questions, please email service-eu@straye.com

Tracking

For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

RETURNS

If you're not happy with your items for any reason, you can return them to us within 45 days of receiving them for a full refund (excluding original shipping cost) if they are in a saleable, unworn condition.

We are unable to accept exchanges - orders should be returned and re-placed. 

Customers are accountable for return shipping charges. We suggest using a recorded or signed for delivery service to ensure the parcel is tracked and insured. All parcels are the customer’s responsibility until we receive them.

Please contact our Returns Department service-eu@straye.com for all returns enquiries.

Returns Address

F.A.O Straye EU Customer Service

C/O Shiner Distribution

1700 Park Avenue

Aztec West

Bristol

BS32 4UA

United Kingdom

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know.

Email: service-eu@straye.com

You can see our full returns and cancellation policies in the sites Terms and Conditions.